Frequently asked questions:

Are you open when it’s raining?
We are open rain or shine every day during our seasonal hours of operation. However, depending on the nature of the weather event, we reserve the right to modify our hours.  Please visit our Facebook or Instagram page in the event of inclement weather.

Are we allowed to feed or pet your animals?
We do allow, so long as an employee of The Family Farm is accompanying you and providing assistance.  Please do not interact or touch any of the animals without supervision by an employee.  We have cows, donkeys, horses, chickens and farm cats at The Family Farm.  Please show kindness and respect to all of our animals.

Do you still offer s'mores & apple cider?
Since Covid, we are no longer able to provide this.  However, if you and your family want to bring your own s'more supplies, we will provide the fire!

Do you take credit cards?
Yes, we accept VISA, MasterCard, AMEX and Apple Pay.

Are dogs allowed on the farm?
Yes, we are dog friendly!  We ask that all dogs remain on a leash and that you pick up behind your dog.

Can I take pictures?
Bring your camera!  We love for our customers to take pictures when making memories at the farm.  We ask that requests for professional family photos be made in advance.  Requests will be considered depending on availability.  Please contact us here if interested in professional photos: Contact

How are your trees priced?
Prices vary depending on the height and fullness of the tree.

I want a BIGGER Tree!

​Many customers request much larger trees than we keep on the lot.   We can accommodate any tree size request with enough notice.  You may contact us a few days in advance and we will have our grower send it down the mountain for us.  

Do you deliver trees?
Yes, we can deliver locally!  

What should I bring to the farm when I come to choose my tree?
You can bring a tarp or blanket to place on the top of your vehicle in the event you are tying your tree on top of your car for the drive home. It is also recommended that you check the height of your ceilings to make sure you're not selecting a tree that is too tall for your home.  We provide twine for securing your tree to the vehicle however you may bring your own tie downs if you like.

Can I “tag” a tree and then pick it up at a later date?
Yes, it is possible to purchase your tree in advance and arrange pick-up at a later date/time.

Are your Christmas trees treated for aphids?
Yes, our trees are NC Certified Aphid Free. In addition, we use a tree shaker a minimum of two times on every tree before leaving the farm.  

Do you have rope to tie the tree on the vehicle?
We have complimentary twine and will happily secure it to your vehicle.

How long will my tree last after I bring it home?
It is best to put your tree in water as soon as you get home, add tree preservative and consistently give your Christmas tree enough water to never dry out.  Once a tree dries from lack of water, the tree base can quickly seal itself with sap, preventing it from drinking again.

Can I purchase fresh custom-made garland for my home?
Garland is available in the wreath workshop at pre-determined lengths. If you would like to order garland at specific lengths for your home decor we can custom make garland in virtually any size just call or order it in person.

Can I purchase fresh custom-made wreaths for my home?
We stock wreaths of various sizes. If you would like to order a custom wreath, please visit the wreath workshop for a selection of different shapes and sizes.  We also offer seasonal bows to complement your wreath.

Do you provide a fresh cut to the base of the tree?
Yes, we will provide a fresh cut to the base of your tree and provide the necessary and/or desired trimming to meet your needs.